Strapi Implementation Services

Our Implementation Team provides a structured, time-bound onboarding programme designed to ensure a successful initial implementation and strong adoption of the product.

We guide your team through a clear and practical onboarding journey, helping you reach value quickly and become confident and self-sufficient in using the platform.

What we provide

Your dedicated Implementation Manager will:

• Lead your onboarding engagement, including the handover from our Sales team and the planning of your implementation journey

• Define project goals and success criteria together with your team

• Deliver structured product walkthroughs and enablement sessions

• Guide your team through initial configuration and setup using standard product capabilities

• Share best-practice recommendations and proven workflows

• Prepare your team for a smooth transition to ongoing support

• Capture and represent your feedback and requests to our internal teams

• Offer optional check-in sessions throughout your subscription to support continued adoption

Our objective is to ensure you achieve your first value quickly and are able to use the product independently and with confidence.

Technical areas covered

Core onboarding support

• Guidance across all paid product features

• Recommendations for an effective initial setup, including content structure, performance considerations and access-management best practices

Optional guidance

• High-level discussions about your existing technology stack, including Strapi, using standard and existing plugins where appropriate

• Optional implementation sessions such as tips and best practices beyond core functionality, guidance on customisation versus plugin usage, and approaches to live data sharing and updates

All optional sessions are advisory and delivered outside of the core implementation scope.

Implementation timeline and engagement model

• The Implementation programme runs during the first 90 days following contract signature

• A kickoff call and at least one tailored product demonstration are mandatory and form the core of the onboarding engagement

• Additional implementation sessions and check-ins are optional and can be scheduled based on your needs and availability

What's included in the implementation process?

Kick-off call / Basic Implementation

When you begin your Strapi Enterprise subscription, an Implementation Manager will schedule a 30-minute kick-off call to:

• Understand your company, use case, and project scope

• Identify key features you plan to implement:

  • Single Sign-On (SSO)

  • Workflows

  • Audit logs

  • Content versioning

  • Support services

  • Releases

• Provide feature overview and best practices

• Set a clear implementation timeline

• Define points of contact

• Add team members to the Strapi Helpdesk for technical support

Demo’s and Full Implementation

After the initial call, we schedule a detailed demo and implementation sessions, where we:

• Provide hands-on guidance for setting up paid features

• Walk through best practices tailored to your use case

• Answer technical implementation questions

• Ensure your team can fully utilize Strapi's capabilities

Check-in and Follow-up

In the final phase, we:

• Validate everything is working as expected

• Address outstanding concerns

• Ensure successful implementation of all Enterprise features

• Gather feedback and provide additional guidance

What is not included in Implementation

To ensure a focused and scalable onboarding experience, the Implementation Team does not provide:

• Direct configuration of your schemas or features on your behalf — our role is to enable your team to complete these activities independently

• Technical troubleshooting or support investigations

• Custom development, scripting or bespoke integrations

• Contract, licensing or billing support

These areas are handled by our Solution Engineer, Sales and Finance teams, where appropriate.