# Strapi Knowledge Base ## General - [Strapi Support Policy](https://support.strapi.io/articles/6650214304-understanding-strapi-support-coverage) - [Strapi Implementation Services](https://support.strapi.io/articles/1534295899-strapi-implementation-services) - [Strapi Concierge Advisory](https://support.strapi.io/articles/9638522628-strapi-concierge-advisory) ## Strapi Cloud - [Getting started with Strapi Cloud](https://support.strapi.io/articles/4806873423-getting-started-with-strapi-cloud) - [How to deploy your first Strapi Cloud project](https://support.strapi.io/articles/8142597793-project-creation-with-an-existing-repository-wip) - [Getting started with Strapi Cloud templates](https://support.strapi.io/articles/4479355641-getting-started-with-strapi-cloud-templates) - [Using Git repositories vs CLI deployment in Strapi Cloud](https://support.strapi.io/articles/6807705906-using-git-repositories-vs-cli-deployment-in-strapi-cloud) - [How to sign in and link accounts in Strapi Cloud](https://support.strapi.io/articles/1418949301-how-to-sign-in-and-link-accounts-in-strapi-cloud) - [How to share your Strapi Cloud project with team members](https://support.strapi.io/articles/1020774684-how-to-share-your-strapi-cloud-project-with-team-members) - [Using custom domains with Strapi Cloud](https://support.strapi.io/articles/8858437367-using-custom-domains-with-strapi-cloud) - [Using a custom database with Strapi Cloud](https://support.strapi.io/articles/4374654035-using-a-custom-database-with-strapi-cloud) - [Using a custom email provider with Strapi Cloud](https://support.strapi.io/articles/8286789511-using-a-custom-email-provider-with-strapi-cloud) - [Using a custom upload provider with Strapi Cloud](https://support.strapi.io/articles/1946331941-using-a-custom-upload-provider-with-strapi-cloud) - [Backups in Strapi Cloud](https://support.strapi.io/articles/1473070694-backups-in-strapi-cloud) - [Understanding Strapi Cloud usage and billing](https://support.strapi.io/articles/3581379360-understanding-strapi-cloud-usage-and-billing) - [Using multiple environments in Strapi Cloud](https://support.strapi.io/articles/4138301455-using-multiple-environments-in-strapi-cloud) - [Converting Strapi Cloud backups for local use](https://support.strapi.io/articles/2638196647-converting-strapi-cloud-backups-for-local-use) - [Configuring CAA DNS records for Strapi Cloud](https://support.strapi.io/articles/6830869971-configuring-caa-dns-records-for-strapi-cloud) - [How do I resume or delete my Project?](https://support.strapi.io/articles/4231413848-how-do-i-resume-or-delete-my-project) - [Understanding your project's usage and performance with Strapi Cloud observability](https://support.strapi.io/articles/8069921382-understanding-your-project-s-usage-and-performance-with-strapi-cloud-observability) ### Strapi Cloud FAQ - [Can I transfer my Strapi Cloud project to another user?](https://support.strapi.io/articles/9067659466-can-i-transfer-my-strapi-cloud-project-to-another-user) - [Can I run Strapi in development mode on Strapi Cloud?](https://support.strapi.io/articles/9024990858-can-i-run-strapi-in-development-mode-on-strapi-cloud) - [Can I migrate my self-hosted Strapi project to Strapi Cloud?](https://support.strapi.io/articles/3327801415-can-i-migrate-my-self-hosted-strapi-project-to-strapi-cloud) - [How do I cancel my Strapi Cloud subscription?](https://support.strapi.io/articles/1808557819-how-do-i-cancel-my-strapi-cloud-subscription) - [What services are included with Strapi Cloud hosting?](https://support.strapi.io/articles/2729136996-what-services-are-included-with-strapi-cloud-hosting) - [Where can I find the Strapi Cloud uptime SLA?](https://support.strapi.io/articles/9354169059-where-can-i-find-the-strapi-cloud-uptime-sla) - [Where do I find my application's project and internal/debug name?](https://support.strapi.io/articles/5245506406-where-do-i-find-my-application-s-project-and-internal-debug-name) - [How do I setup my feature license on Strapi Cloud?](https://support.strapi.io/articles/7607601543-how-do-i-setup-my-feature-license-on-strapi-cloud) - [How can I see my Strapi Cloud invoice?](https://support.strapi.io/articles/4422779137-how-can-i-see-my-strapi-cloud-invoice) - [How do I upgrade or downgrade my Strapi Cloud plan?](https://support.strapi.io/articles/4112245271-how-do-i-upgrade-or-downgrade-my-strapi-cloud-plan) - [How do I upgrade my Strapi version in Strapi Cloud?](https://support.strapi.io/articles/8038412183-how-do-i-upgrade-my-strapi-version-in-strapi-cloud) - [Cloudflare DNS 1000 Error when Configuring Custom Domains](https://support.strapi.io/articles/8864078035-cloudflare-dns-1000-error-when-configuring-custom-domains) - [Resolving SSL certificate errors during Strapi Cloud deployment](https://support.strapi.io/articles/2402231365-resolving-ssl-certificate-errors-during-strapi-cloud-deployment) - [Why am I seeing "Base directory was not found in your repo" error in Strapi Cloud?](https://support.strapi.io/articles/9518805612-why-am-i-seeing-base-directory-was-not-found-in-your-repo-error-in-strapi-cloud) - [What IP ranges does Strapi Cloud use?](https://support.strapi.io/articles/7398319950-can-i-whitelist-ip-ranges-for-strapi-cloud-webhooks) - [Why cloud provider plugins stop working after deployment to Strapi Cloud](https://support.strapi.io/articles/2767132670-why-cloud-provider-plugins-stop-working-after-deployment-to-strapi-cloud) - [Are there any asset upload limits on Strapi Cloud?](https://support.strapi.io/articles/4986923984-are-there-any-asset-upload-limits-on-strapi-cloud) - [How to reactivate a suspended project after payment issues](https://support.strapi.io/articles/7470523167-how-to-reactivate-a-suspended-project-after-payment-issues) - [How do I reactivate my Strapi Cloud account after making a payment?](https://support.strapi.io/articles/3883993354-how-do-i-reactivate-my-strapi-cloud-account-after-making-a-payment) - [How to configure IP restrictions in Strapi Cloud](https://support.strapi.io/articles/9895128410-how-to-configure-ip-restrictions-in-strapi-cloud) ## Self-Hosted (Enterprise & Growth) - [Understanding your Strapi subscription](https://support.strapi.io/articles/4949010023-understanding-your-strapi-subscription) - [Understanding the definition of a Strapi "project"](https://support.strapi.io/articles/2990044364-understanding-the-definition-of-a-strapi-project) - [Understanding admin users in Strapi](https://support.strapi.io/articles/1798236589-understanding-admin-users-in-strapi) - [Key licensing definitions for Strapi Enterprise Edition](https://support.strapi.io/articles/1102131845-key-licensing-definitions-for-strapi-enterprise-edition) - [How to add more seats to your Strapi Growth Plan subscription](https://support.strapi.io/articles/9192409220-how-to-add-more-seats-to-your-strapi-growth-plan-subscription) ### Enterprise Edition FAQ - [How many environments or instances can I use with my Strapi license?](https://support.strapi.io/articles/6035846878-how-many-environments-or-instances-can-i-use-with-my-strapi-license) - [What payment terms are available for Strapi licenses?](https://support.strapi.io/articles/8651821288-what-payment-terms-are-available-for-strapi-licenses-for-review) - [Where can I find my Enterprise license terms?](https://support.strapi.io/articles/8893138502-where-can-i-find-my-enterprise-license-terms) - [What is a technical audit and what does it cover?](https://support.strapi.io/articles/2691881376-what-is-a-technical-audit-and-what-does-it-cover) - [What is the implementation fee and what does it cover?](https://support.strapi.io/articles/2718921321-what-is-the-implementation-fee-and-what-does-it-cover) - [How do I setup my feature license on Self-Hosted or Local?](https://support.strapi.io/articles/8029420439-how-do-i-setup-my-feature-license-on-self-hosted-or-local) - [How can I see my Strapi Enterprise or Growth invoice?](https://support.strapi.io/articles/1675211689-how-can-i-see-my-strapi-enterprise-or-growth-invoice) - [Offline license for Strapi](https://support.strapi.io/articles/1054798019-offline-license-for-strapi) ## FAQ - [What debugging information do we need to assist you?](https://support.strapi.io/articles/3237786330-what-debugging-information-do-we-need-to-assist-you) - [How do I view my support tickets?](https://support.strapi.io/articles/9297783357-how-do-i-view-my-support-tickets) - [How do I open a new ticket or respond to an existing ticket?](https://support.strapi.io/articles/8321705054-how-do-i-open-a-new-ticket-or-respond-to-an-existing-ticket) - [How do I invite my team members to my Customer Portal?](https://support.strapi.io/articles/2040179367-how-do-i-invite-my-team-members-to-my-customer-portal) - [Clearing sensitive data when sharing database dumps](https://support.strapi.io/articles/1159307920-clearing-sensitive-data-when-sharing-database-dumps) - [Understanding the Difference: Strapi Cloud vs Strapi CMS](https://support.strapi.io/articles/2504923352-understanding-the-difference-strapi-cloud-vs-strapi-cms) - [Understanding Strapi AI](https://support.strapi.io/articles/1821143913-understanding-strapi-ai) - [How to recover access to your Strapi instance when credentials are lost](https://support.strapi.io/articles/3521697002-how-to-recover-access-to-your-strapi-instance-when-credentials-are-lost) - [How to fix admin panel login issues in Strapi v5 behind reverse proxies](https://support.strapi.io/articles/1276365193-how-to-fix-admin-panel-login-issues-in-strapi-v5-behind-reverse-proxies) ## Legacy - [End of support for Strapi v3 (EOL)](https://support.strapi.io/articles/3435226970-end-of-support-for-strapi-v3-eol) - [How multi-project deployments work in Strapi](https://support.strapi.io/articles/6674305924-how-multi-project-deployments-work-in-strapi) - [AI translation credit usage](https://support.strapi.io/articles/2817318284-ai-translation-credit-usage) - [How seats work when upgrading to a paid Strapi plan](https://support.strapi.io/articles/6369876154-how-seats-work-when-upgrading-to-a-paid-strapi-plan) - [Why populate=deep Plugins Are Not Recommended in Strapi](https://support.strapi.io/articles/8544110758-why-populate-deep-plugins-are-not-recommended-in-strapi) - [Why SQLite should not be used in production](https://support.strapi.io/articles/7160354578-why-sqlite-should-not-be-used-in-production)