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How do I receive an invoice for my license subscription

If you recently (or any past payments) purchased an Enterprise license and require an invoice for your purchase, we can provide these upon request.

Follow these steps to get a copy of your invoice:

  1. Select Submit a ticket from the menu bar.
  2. Enter License Purchase Invoice into the subject line of the ticket.
  3. Fill out the description to include any relevant information you require such as only the most recent invoice, or if you need a historic set of invoices.
  4. After you have provided all the information select Submit.

After we have received your request for an invoice, please allow us up to 48 hours to pull these documents, after which they will be attached to a reply to the ticket. In many cases you will need to sign into the portal to view and download these attachments.

We may require additional information and will reach out to you through ticket replies that will also be sent to your email, if you have any questions please do reply to that ticket.

Derrick is the author of this solution article.

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