How do I resume or delete my Project?

Last updated: September 11, 2025

How I resume my project once it's been suspended?

Projects may be suspended for several reasons including (but not limited to):

  • Payment failure

  • Exceeding hard limits present in certain plans (those that don't allow overages)

  • Violating the Terms of Service

If your project was suspended for non-payment, you can modify your payment method and Strapi Cloud will automatically try payment again within a few hours.

If your project was suspended for non-payment, you can modify your payment method and Strapi Cloud will automatically try payment again within a few hours. This process is part of an automatic retry mechanism for active subscriptions with recent payment failures.

Additionally, Strapi sends a series of notification emails across the first 6 days after a failed payment, which include manual payment links that allow you to pay and reactivate your project immediately. Once payment is complete, the project will be automatically reactivated.

However, if your subscription was canceled due to unpaid invoices, updating your payment method may not be sufficient. You must also manually pay any outstanding invoices:

  1. Navigate to the Subscription Details of the affected project

  2. Look for warning messages about outstanding invoices

  3. Manually pay any unpaid invoices shown

  4. The project will reactivate once payment is processed

It's critical to note that projects suspended for payment issues have a 30-day grace period before permanent deletion:

  • You will receive email reminders during this 30-day period

  • After 30 days, the project and all its data will be permanently deleted

  • This deletion cannot be reversed, even by Strapi support

If your project is suspended for exceeding limits you will need to upgrade to a higher tier plan to continue.

If your project was suspended for violation of the TOS or manually suspended by us pending review, only we can unsuspended your project, please open a ticket with us to determine why you were suspended.

For more detailed information on suspensions please see the following documentation.

How do I delete my project or account?

If you wish to delete your project or your account you can do so yourself, please note that the Strapi support team generally will not delete your project or account for you manually.

To delete your project you can navigate to the project settings and at the bottom of the settings page you will see a "Delete Project" button. After clicking you will be asked to confirm and select a reason why.

Note that once a project is deleted, all related media assets, backups, and data related to your project will be immediately deleted. The Strapi team cannot recover these.

To delete your account you can navigate to your profile in the top right corner under your profile picture and within your profile you will see a "Delete Account" button. After clicking you will be asked to confirm and manually type the words "DELETE" to ensure you are actually wanting to delete your account.

Note that deleting your account will cancel all project subscriptions and delete those projects.

For more detailed information on deleting please see the following documentation.