How do I resume or delete my Project?

Last updated: July 2, 2026

How do I resume my project once it's been suspended?

Projects may be suspended for several reasons including (but not limited to):

  • Payment failure

  • Exceeding hard limits present in certain plans (those that don't allow overages)

  • Violating the Terms of Service

If your project was suspended for non-payment, update your payment method at billing.strapi.io (Payment Methods tab). Strapi Cloud will automatically retry payment within a few hours.

Strapi also sends a series of notification emails across the first 6 days after a failed payment. These emails include manual payment links that let you pay and reactivate your project immediately. Once payment is complete, the project reactivates automatically.

If your subscription was canceled due to unpaid invoices, updating your payment method alone is not sufficient. Unpaid invoices do not auto-retry. You must pay them manually from the Invoices tab at billing.strapi.io:

  1. Open billing.strapi.io and sign in with your email address

  2. Go to the Invoices tab

  3. Locate any invoices with an Unpaid status

  4. Pay each unpaid invoice

  5. The project reactivates once payment is processed

Projects suspended for payment issues have a 30-day grace period before permanent deletion:

  • You will receive email reminders during this 30-day period

  • After 30 days, the project and all its data will be permanently deleted

  • This deletion cannot be reversed, even by Strapi support

If your project is suspended for exceeding limits, upgrade to a higher tier plan to continue.

If your project was suspended for a Terms of Service violation or manually suspended pending review, only we can unsuspend your project. Open a ticket with us to determine why.

For more details on suspensions, see the following documentation.

How do I delete my project or account?

If you wish to delete your project or your account, you can do so yourself. The Strapi support team generally will not delete your project or account for you manually.

To delete your project, open project Settings and at the bottom of the page you will see a "Delete Project" button. After clicking you will be asked to confirm and select a reason why.

Note that once a project is deleted, all related media assets, backups, and data related to your project will be immediately deleted. The Strapi team cannot recover these.

To delete your account, open your profile in the top right corner under your profile picture. Within your profile you will see a "Delete Account" button. After clicking you will be asked to confirm and manually type the words "DELETE" to ensure you are actually wanting to delete your account.

Note that deleting your account will cancel all project subscriptions and delete those projects.

For more details on deleting, see the following documentation.