How do I invite my team members to my Customer Portal?

Last updated: November 17, 2025

Invite your team to the Customer Portal

You may want to share your Customer Portal with other members of your team to allow them to create tickets on your company's behalf or to manage their own tickets

If you are not able to add any team members to your account please open a ticket and request that your profile be elevated to an Admin account

By default we create new accounts as "member" level for security

  1. Visit the Customer Portal and click on the "Members" section

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  2. On the members section, click on "Add Member" and fill in the details such as their role and if an invite email should be sent

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  3. Important: The person you're inviting must be logged into their Strapi Cloud dashboard before clicking the invitation link in their email. If they encounter a "something went wrong" error, they should sign in to their Strapi Cloud account first, then try accepting the invitation again.

  4. You should see the user account added and be able to edit their role as needed

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  5. If you need to remove someone from the portal you can set their role as "No Access" or you can open a ticket with us to have them removed

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What does each role mean?

Admin

Admins can create/edit/respond to all company profile issues and add/edit new portal users

Member

Members can only see, edit, or create issues that they have been added to (cc'd on)

No Access

This only blocks users from the portal, these users could still open issues via email or via the Strapi Cloud help widget on the Cloud Dashboard

If you need to completely block a user please open a ticket with us

Users with No Access cannot sign into the portal, create new issues, or respond to existing issues