How do I view my support tickets?

Last updated: March 24, 2025

Logging into the Customer Portal

Login codes sent to your email may end up in your spam folder
These emails come from: notifications@usepylon.com and will have the description: "Portal Verification Code"

  1. Visit the Support Knowledgebase and at the top of the page click on "Your Tickets"

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  2. Enter your email address and hit "continue"

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  3. An email will be sent to you with a code

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  4. Enter the code from the email and hit "Continue"

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  5. Once you are signed in you can view your tickets, create new tickets or manage your other team members access

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Usage