Understanding your Strapi subscription

Auto-renewals

Auto-renewal applies to all annual Strapi subscription plans, including:

• Enterprise Edition license

• Growth Edition license

• Premium Support subscriptions

Managing your Growth subscription

Growth subscribers manage their subscription, payment methods, and invoices at billing.strapi.io. Sign in with the email address used to purchase the license. The portal uses email verification (a one-time code) rather than a password.

From the portal you can add or remove seats, manage the SSO add-on, update payment methods, download PDF invoices, and cancel or reactivate your subscription.

Cancellation policy

For Enterprise Edition and Premium Support annual subscriptions:

• You may cancel up to 30 days before the end of your subscription period

• Subscriptions cancelled during the active period remain valid until the end date

• No refunds are issued for mid-term cancellations

• Subscriptions not cancelled within the 30-day window automatically renew for 12 months

Growth subscriptions cancelled via billing.strapi.io take effect at the end of the current billing period. You can undo a pending cancellation before it takes effect.

How to cancel your subscription

Growth subscriptions

1. Go to billing.strapi.io and sign in with your email.

2. Locate your subscription and click Cancel subscription.

3. Confirm the cancellation.

Enterprise subscriptions and Premium Support

Submit a request through our ticketing system or email support@strapi.io.

Cloud subscriptions

Cloud subscriptions are cancelled from the Strapi Cloud dashboard. See 📄 How do I cancel my Strapi Cloud subscription? for steps.

What happens when your license expires

If your license expires while your Strapi application is running:

• No immediate service disruption will occur

• License validity is only checked during application startup or on the regular license check (every 8 hours from 00:00 GMT)

  License validation requires network connectivity to license.strapi.io. If your license appears as Community Edition despite having a valid Enterprise or Growth license, check that your network allows access to the license registry. Corporate VPNs, firewalls, or deep packet inspection can block license validation requests.

• No immediate service disruption will occur

• License validity is only checked during application startup or on the regular license check (every 8 hours from 00:00 GMT)

• The next time your application restarts or the license check occurs, the following will happen:

  1. All paid features will be disabled and their functionality will stop

  2. SSO feature will be immediately disabled and users will only be able to login with email/password

Note: Licensed premium features will continue to display the "⚡ Premium Feature" tag in the UI even when properly activated. This tag indicates the feature requires a premium license but does not mean the feature is unavailable to you. When a premium feature is actually disabled due to license issues, you will see additional restrictions or error messages preventing its use.

We recommend contacting our team before your license renewal date to ensure a smooth transition.