Understanding your Strapi subscription

Last updated: September 15, 2025

Auto-renewals

Auto-renewal applies to all annual Strapi subscription plans, including:

  • Enterprise Edition license

  • Growth Edition license

  • Premium Support subscriptions

Cancellation policy

Cancellation period:

  • You may cancel your subscription up to 30 days before the end of your subscription period

  • Subscriptions cancelled during the active period remain valid until the end date

  • No refunds are issued for mid-term cancellations

  • Subscriptions not cancelled within the 30-day window automatically renew for 12 months

How to cancel your subscription

To cancel your subscription:

  1. Submit a request through our online ticketing system

  2. Or send an email to support@strapi.io

Important

When cancelling via email, you must include your Order ID

What happens when your license expires

If your license expires while your Strapi application is running:

  • No immediate service disruption will occur

  • License validity is only checked during application startup or on the regular license check (every 8 hours from 00:00 GMT)

    License validation requires network connectivity to license.strapi.io. If your license appears as Community Edition despite having a valid Enterprise or Growth license, check that your network allows access to the license registry. Corporate VPNs, firewalls, or deep packet inspection can block license validation requests.

  • No immediate service disruption will occur

  • License validity is only checked during application startup or on the regular license check (every 8 hours from 00:00 GMT)

  • The next time your application restarts or the license check occurs, the following will happen:

    1. All paid features will be disabled and their functionality will stop

    2. SSO feature will be immediately disabled and users will only be able to login with email/password

Note: Licensed premium features will continue to display the "⚡ Premium Feature" tag in the UI even when properly activated. This tag indicates the feature requires a premium license but does not mean the feature is unavailable to you. When a premium feature is actually disabled due to license issues, you will see additional restrictions or error messages preventing its use.

Troubleshooting License Validation

If your valid license shows as Community Edition, try these steps:

  • Verify network connectivity to license.strapi.io

  • Temporarily disable VPN to test license validation

  • Add NODE_DEBUG=fetch as an environment variable to check if license registry requests are being made

  • Contact your network team to whitelist the license registry domain

We recommend contacting our team before your license renewal date to ensure a smooth transition.