How to reactivate a suspended project after payment issues

If your project has been suspended due to payment failure, you can resolve this issue and reactivate your project by following the steps below.

Understanding payment suspension

When a payment fails, Strapi automatically sends a series of emails over the first 6 days containing manual payment links for immediate reactivation. If you missed these emails or need to resolve the issue manually, you can do so through your billing dashboard.

Steps to reactivate your project

1. Log into your Strapi account and navigate to the billing modal

2. Go to the Subscription details of the subscription associated with your suspended project

3. Confirm the suspension reason - you should see a warning message indicating the subscription was canceled due to "Not Paid"

4. Return to the homepage of the billing modal

5. Navigate to Payment methods and add a new, working payment method if your current one is invalid

6. Pay the outstanding invoice - the system will automatically reactivate your project and charge your payment method once the payment is successfully processed. You should be able to access your project immediately after the payment completes.

Additional recovery options

If you've resolved the payment issue on your end (such as contacting your bank or updating your card information), but the automatic payment retry hasn't worked, you can contact support for assistance. Our team can manually attempt to charge the card on file once the underlying payment issue has been resolved.

Alternatively we have also added a reactivation button within the "Billing & Usage" section of your Cloud project (only the project owner can view this). This can allow you to reattempt the payment yourself if it's outside of the Support Team's hours or you do not wish to wait.