Where can I find the Strapi Cloud uptime SLA?

Last updated: July 2, 2026

Our standard Uptime Service Level Agreement (SLA) is available at strapi.io/cloud-legal.

Important

Your specific terms may vary based on your plan level and agreement.

To get your exact SLA terms:

  1. Open a support ticket

  2. Request your current contract details

  3. Our team will provide your specific SLA information

Not yet a customer? View our Strapi Cloud plans or contact our sales team for more information.